換貨及退款政策

收貨檢查

• 即時檢查: 收貨時請立即檢查產品狀況。若發現包裝破損或入水，請立即通知送貨員並聯絡我們要求退換。

送貨更改

• 更改通知: 如需取消或更改送貨地址，請在訂單當天的辦公時間內聯絡我們。

退款條件

• 退款限制: 僅在接受上述收貨檢查和送貨更改條件下，我們接受退款要求。退款將在 30日內 退回到指定支付賬戶或現金。

無法退款情況

• 超過期限: 收貨後超過 3天 期限。
• 拆封商品: 已拆封的食品商品。
• 缺文件: 缺少出貨明細表、發票、贈品或配件。
• 人為損壞: 由於人為因素導致的商品損壞、變質或包裝破損。
• 未經聯絡: 未經聯絡自行寄回的商品。
• 特別註明: 銷售時已特別註明無法退換的商品。

換貨條件

• 產品問題: 米產品若發現穀蟲或黴菌，請在收貨後 3天內 通過電話或Email提出換貨，並提供收據影像及產品照片。
• 過期產品: 客戶有權更換所有在下單前已過期的商品。

• 產品價格政策： 我們的產品價格可能會因門市或網上商店的推廣活動而有所變動，敬請留意。

  產品顏色與包裝： 我們努力呈現產品的真實顏色和包裝，但由於產品包裝更新頻繁，實際產品可能與網站圖片存在差異。產品圖片上顯示的最佳食用日期僅代表拍攝時的情況，並不保證您收到的產品具有相同或不同的食用日期。

  最佳食用日期注意事項： 除酒精飲品外，我們的產品均有標明最佳食用日期。我們會定期檢查存貨，確保顧客購買的產品未過期。若您發現產品在購買當天已過期，請及時聯繫我們處理換貨或退貨。對於食用期限短於30天的預包裝食品，我們會在產品描述中明確說明，若產品發出後，我們將不接受因保質期問題的換貨或退貨申請。

  正品承諾： 我們堅決不銷售任何假冒或侵權產品。

  聯繫我們： 如有疑問或需要協助，歡迎隨時聯繫我們的客戶服務部門。我們將竭誠為您提供幫助。

退貨流程

1. 聯繫客服安排取貨。
2. 商品確認無誤後辦理退款。
3. 退款金額將匯至指定銀行帳戶。

儲存注意

• 請將商品存放於陰涼通風處，避免高溫和潮濕導致變質。

次數限制

• 若退換貨次數過多，我們保留拒絕換貨及再訂單的權利。

聯絡資訊

• 如有退換貨需求或問題，請透過以下方式聯繫我們：
  • 聯絡我們 – 佰勝匯食米ec shop

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Exchange and Refund Policy

Product Inspection upon Delivery

• Immediate Inspection: Please check the product condition immediately upon delivery. If packaging damage or water ingress is detected, notify the delivery person and contact us immediately for exchange.

Delivery Change

• Change Notice: If you need to cancel or change the delivery address, please contact us within office hours on the day the order is placed.

Refund Conditions

• Refund Limitations: We accept refund requests only if the above product inspection and delivery change conditions are met. The refund will be returned to the designated payment account or in cash within 30 days.

Non-Refundable Situations

• Exceeded Limit: Beyond the 3-day period after delivery.
• Opened Products: Opened food products.
• Missing Documents: Lack of delivery notes, invoices, gifts, or accessories.
• Human Damage: Damage, spoilage, or packaging damage caused by human factors.
• Uncontacted Return: Products returned without contacting us.
• Special Declaration: Products that are specially declared as non-refundable at the time of sale.

Exchange Conditions

• Product Issues: If rice products are found to have insects or mold, please request an exchange by phone or Email within 3 days after delivery, providing receipt images and product photos.
• Expired Products: Customers have the right to exchange all products that have expired before the order is placed.

• Product Pricing Policy: The prices of our products may vary due to promotional activities in our physical stores or online shops. Please stay informed of any changes.

  Product Color and Packaging: We strive to accurately display the colors and packaging of our products. However, due to frequent updates in product packaging, there may be differences between the actual product and the images on our website. The best before date shown in the product images represents the situation at the time of photography and does not guarantee that the product you receive will have the same or a different expiration date.

  Best Before Date Notice: Except for certain alcoholic beverages, all our products are marked with a best before date. We regularly check our stock to ensure that customers do not purchase expired products. If you find that the product has expired on the day of purchase, please contact us promptly to arrange for an exchange or return. For pre-packaged foods with a shorter shelf life or products with a shelf life of less than 30 days, we will clearly state this in the product description online. After the goods are dispatched, we may refuse exchange or return requests due to shelf life issues.

  Genuine Product Guarantee: We are committed to not selling any counterfeit or pirated products.

  Contact Us: If you have any inquiries or need assistance, please feel free to contact our Customer Service Department at any time. We are here to help you with the utmost sincerity.

Return Process

1. Contact customer service to arrange for pickup.
2. After confirming the product is error-free, process the refund.
3. The refund amount will be transferred to the specified bank account.

Storage Instructions

• Please store products in a cool, ventilated place, avoiding high temperatures and humidity to prevent spoilage.

Frequency Limit

• If the number of returns and exchanges is excessive, we reserve the right to refuse further exchanges and orders.

Contact Information

• For any return or exchange inquiries or issues, please contact us through the following link:
  • Contact Us – Packhas Rice Ec Shop