FAQ

• 如何成為新用戶並開始購物？

• 答: 您需要先註冊成為新用戶，這樣您才能下單購物並追蹤訂單狀況。

• 付款後未收到確認郵件怎麼辦？

• 答: 請先查看訂單確認郵件是否在垃圾郵件夾或推廣郵件夾，如果沒有，請透過客服提供的聯繫方式與我們聯繫。

• 如何更改付款後的送貨地址？

• 答: 請及時透過客服提供的聯繫方式與我們聯繫，我們會盡力協助您更改地址。

• 付款後如何修改訂單商品或數量？

• 答: 系統在付款後無法更改貨品及數量，如有需要，您可以重新下單。

• 如何確認我的地區是否提供送貨服務？

• 答: 請透過客服提供的聯繫方式與我們聯繫，我們會提供相關信息。

• 送貨一般需要多久？

• 答: 付款後，一般貨品於2-7天送抵。送貨前一至兩天，我們會透過客服與您確認送貨日期及時段。

• 是否可以指定送貨日期和時間？

• 答: 如有指定送貨日期及時段的需求，請於下單前先透過客服與我們聯繫，了解商品狀況及送貨日期。

• 物流貨倉自取需時多久？

• 答: 付款後，一般貨品於2-7天送抵物流貨倉。貨品到達後，您將收到一個通知，告知您可以前往自取。

• 物流貨倉自取商品可存放多久？

• 答: 為保持商品狀態，建議在收到到貨通知後盡快前往自取。

• 物流貨倉自取需要哪些準備？

• 答: 請準備顯示取貨通知的訊息，並提供訂單號碼及電話號碼以便核對。

• 如何聯繫客服？

• 答: 您可通過我們網站上的WhatsApp標誌、電子郵件或「聯繫我們」頁面與客服聯繫。                                                                     

Customer Frequently Asked Questions (FAQ)

1. How to Register and Start Shopping? A: You need to register as a new user first, so that you can place orders and track the status of your purchases.

2. What to Do If Order Confirmation Email Is Missing After Payment? A: Please check if the order confirmation email is in your spam or promotions folder. If not, please contact us through the customer service provided.

3. How to Change Delivery Address After Payment? A: Please contact us through the customer service provided as soon as possible, and we will assist you in changing the address.

4. How to Modify Order Items or Quantities After Payment? A: The system cannot change products and quantities after payment. If necessary, you can place a new order.

5. How to Check If My Area Qualifies for Delivery? A: Please contact us through the customer service provided, and we will provide you with the relevant information.

6. What Is the General Delivery Timeframe? A: After payment, products are generally delivered within 2-7 days. One to two days before delivery, we will confirm the delivery date and time with you through customer service.

7. Can I Specify a Delivery Date and Time? A: If you have specific delivery requirements, please contact us through customer service before placing an order to understand the product status and delivery date.

8. How Long Does It Take for Logistics Warehouse Pickup? A: After payment, products are generally delivered to the logistics warehouse within 2-7 days. After the products arrive, you will receive a notification to pick them up.

9. How Long Can Products Be Stored for Warehouse Pickup? A: To maintain the condition of the products, it is recommended to pick up as soon as possible after receiving the arrival notice.

10. What Do I Need to Prepare for Warehouse Pickup? A: Please prepare the pick-up notification message and provide the order number and phone number for verification.

11. How to Contact Customer Service? A: You can contact customer service through our website’s WhatsApp icon, email, or ‘Contact Us’ page.